ARCANE support
Help with your account, the app and the publication.
Contact us
Email [email protected]. Include the page or feature, what happened, and your app and iOS versions when relevant. Never send your password, payment-card details or an authentication code.
Signing in
Use the same email and password in the app and on the website. If you have forgotten your password, request a password reset. If a reset email does not arrive, check your spam folder and contact support.
Reading and saved stories
If a page cannot load, check your connection and tap Try again. Pull down on Today to refresh the publication. Saved stories are kept for your account on that device; they do not sync to another phone, and saving a story does not download it for offline reading.
To report an error in an article, send its link and the passage you want us to check.
Subscriptions
Manage a subscription purchased on the website in Settings, Plan and billing. For a charge from Apple, use your Apple subscriptions. Removing the app does not cancel a subscription.
Your account and privacy
In the app, open Account, then Delete account. On the website, open Settings. The account screen explains what will be deleted and any action your current plan or workspace requires. Read the Privacy Policy for how ARCANE uses your data, or contact us about a privacy request.